Privacy Policy

Introduction

Reactor Jet ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website at reactorjet.com and our products (Reactor Core and Control Surface).

Information We Collect

Account Information

When you create an account, we collect your name, email address, company name, and password. For billing purposes, we collect payment information which is processed securely by our payment provider (Stripe).

Usage Data

We automatically collect information about how you interact with our services, including: API calls made, features used, error logs, and performance metrics. This data helps us improve our services and provide technical support.

Agent Trace Data

When you use Reactor Core, we collect trace data from your AI agents including: prompts, responses, token counts, latency metrics, and tool calls. This data is essential to providing our observability services. You retain full ownership of your trace data.

How We Use Your Information

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent security incidents
• Comply with legal obligations

Data Retention

We retain your account information for as long as your account is active. Trace data retention depends on your subscription tier: Free tier (7 days), Pro tier (30 days), Enterprise tier (configurable up to unlimited). You can request deletion of your data at any time.

Data Security

We implement industry-standard security measures including: AES-256 encryption at rest, TLS 1.3 encryption in transit, regular security audits, access controls and authentication, and infrastructure hosted on SOC 2 compliant providers.

Data Sharing

We do not sell your personal information. We may share data with:

• Service providers who assist in operating our services
• Professional advisors (lawyers, accountants, auditors)
• Law enforcement when required by applicable law
• Other parties in connection with a merger or acquisition

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.

Cookies

We use essential cookies required for our services to function. We also use analytics cookies to understand how visitors interact with our website. You can control cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: